Chapter 22. Common Problems once the link is working

One problem you will find is that many service providers will only support the connection software package that they distribute to new accounts. This is (typically) for Microsoft Windows :-( - and many service provider help desks seem to know nothing about Unix (or Linux). So, be prepared for limited assistance from them!

You could of course do the individual a favour and educate then about Linux (any ISP help desk person should be reasonably 'with it' in Internet terms and that means they should have a home Linux box - of course it does)!